Unified Messaging Systems [Z©UMS GOLD 11.3]Introduction
Unified messaging (UM) is the concept of bringing together all messaging media such as voice messaging, fax, email, SMS and other mobile text messaging into a combined communications experience. In short, we give an experience of a unified mailbox and/or alert service, allowing the end-user to have a single source for message delivery, repository, access, and notification.
Our product gives the ability to retrieve and send voice, fax, and email messages from a single interface, including mobile phone, fixed network phone, or personal computer. It is for customers who need more control over communications, whether they be users who want to be in touch anytime, anywhere, or whether they be users who want more protection of privacy and/or personal time. GAYTES Unified Messaging Product makes mobile communications simpler, easier to use and more productive.
UM capabilities:
Our product features a rich set of capabilities.Single delivery:
People may send any message destined to a particular end-user by addressing to a single alias.Single repository:
All messages are stored in one place for easy access/retrieval and integration such as
text-to-speech, voicemail to email as attachment etc.Single access:
Utilizing a unified addressing scheme allows the end-user to access all messages through simple, intuitive mailbox interface commands.Single notification:
Utilizing SMS and/or other forms of notification allow the end-user to be alerted of missed and/or incoming messaging and/or communications attempts.
Integration with Other Applications - Optional and customizable
One of the most significant aspects of our product is the ability to integrate it with other applications. For example, the UM system could detect a received email, determine that the customer is on his mobile phone, and send an email notification as an SMS. The user would have the ability to decide if the email is important enough to receive immediately to the phone via SMS, to read later, to call the person via voice call, or perhaps to listen to the email via text-to-speech conversion.
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